Customer Support

Canute Support

Submit Ticket

View Tickets

Need help? just submit a ticket, you can also view your current tickets but you need to be loged in to your account.

Support for the FHC program is available by using our Support Desk or by This email address is being protected from spambots. You need JavaScript enabled to view it. and telephone. However, we find that most of our user find the Support Desk provides the most convenient route for support as it lets you log support requests directly into our system and you can track its progress.
You can also enter support requests directly into our Support Desk systems by emailing the support desk at This email address is being protected from spambots. You need JavaScript enabled to view it..

Before you request support please check the FHC user manual (available by pressing the F1 key when using FHC), the Knowledgebase or the Document Centre before you contact the Canute support department.

When contacting the Canute Support Desk it would be helpful if you could provide the following information as a minimum:

  • FHC Licence number.
  • Company Name.
  • Windows operating system (XP, Windows 7, Windows 8 or 8.1 and 32 or 64-bit version).
  • Description of the problem you wish to resolve.
  • A copy of the FHC project file.


How we support you


Ticket system & Email

Our email ticket systems lets you track the progress of your support requests and you can view the progress & history on line.


We are always happy to take your call by phone or Skype and if we are not around leave us a message and we will get back to you.


We have extensive online training resources tutorial, technical data sheets and revisions notes and if you cannot find what you need just ask.


We have videos to help you understand the principles of FHC which can help explain so much more than words.

On-line support

We can provide online assistance to our customers anywhere in the world, to help you with a project or provided assistance.


We have frequent classroom based training courses in the UK and can offer bespoke training to clients anywhere in the world.

Hydraulic Calculations basic principles

We think all fire protection engineers should understand the basic concepts of hydraulic calculations which relate to fire sprinkler and water mist design and have a number of articles which we think you will find useful.