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Please try to give as much information as possible about the issue if you can provide screenshots and attach the FHC project file this is always helpful together with the version and build number of the software you are using. Your company name and the FHC account number is helpful to be able to identify you and resolve your questions more quickly.
For queries regarding accounts can you please provide the invoice or quotation number?
Please remember that Canute office is open Monday to Friday from 09:00 to 16:30 GMT or BST (31st March to the last Sunday in October). We try to respond to all support requests with 24 hours.